Refund Policy

This Refund Policy applies to Last Command, a product of Instance Labs LTD. It should be read alongside our Terms of Service.

If you are a consumer in the United Kingdom, you have statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For digital services purchased online, you have a 14-day cooling-off period from the date of purchase during which you can cancel for any reason.

Important: If you request that we begin providing the Service immediately (before the 14-day cooling-off period ends), you acknowledge that you will lose your right to cancel once the Service has been fully performed. For partially performed services, you may still cancel but will be charged for services already provided.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

Eligible Pro subscriptions may include a 14-day free trial so you can evaluate Last Command Pro before committing. Eligibility is determined by the payment provider and is shown before purchase. You will not be charged during the trial period. If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription.

Trial eligibility is attached to the billing account, not guaranteed separately for every alliance. Your statutory rights are unaffected.

Once the 14-day period has passed (whether as a free trial or paid subscription), subscription fees are non-refundable. Upon cancellation:

• Your alliance retains access to Pro features until the end of the current billing period
• Your alliance reverts to the free tier when the billing period ends
• Data associated with Pro-only features is retained but inaccessible until you resubscribe

The billing owner can cancel at any time. Web purchases are managed through the billing management page and Stripe portal; iOS purchases are managed in App Store subscription settings. Cancellation normally takes effect at the end of the current billing cycle — you are not charged again, but access continues until the paid period expires unless the payment provider applies an immediate refund or revocation.

Outside the statutory cooling-off period, refunds may be considered in the following circumstances:

• Duplicate or erroneous charges
• Service was inaccessible for an extended period despite contacting support
• Billing error on our part

Exception claims must be made within 30 days of the charge in question. We will review each case on its merits.

If you are within the 14-day cooling-off period or believe you qualify for an exception:

• Email us at legal@instancelabs.dev with your alliance name and the reason for your request
• We will respond within 5 business days
• For web purchases, approved refunds are processed through Stripe to the original payment method
• For iOS purchases, refund requests and decisions are handled by Apple through reportaproblem.apple.com

For billing questions or refund requests, contact us at: