// SUPPORT & SAFETY
How can we help?
Contact Instance Labs about Last Command, report content or a member, or find the right billing and privacy route. Include your alliance name and the email on your account where relevant, but never send a password or verification code.
Product support
For bugs, feature questions, sign-in issues, or anything else, use Send feedback while signed in. This automatically attaches your account so the team can investigate without asking you to post private details publicly.
If you cannot sign in, email legal@instancelabs.dev.
Report abusive or objectionable content
Reports are private and are not disclosed to the reported member.
- Open the member profile, guide, or announcement you want to report.
- Choose Report and select the closest reason.
- Describe what happened and submit the report. The content and account identifiers are attached automatically.
You can also block another member from their profile. Blocking hides guides and announcements authored by that member for your account; it does not notify them or change their alliance membership.
If the in-product report control is unavailable, email legal@instancelabs.dev with the alliance name, member or content name, and a short description. We review reports and may remove content or suspend accounts that breach our Terms of Service.
Subscription and billing
- Apple subscriptions are managed in iPhone Settings under your Apple Account subscriptions.
- Web subscriptions are managed from Last Command's Billing page through the Stripe customer portal.
- Use Restore Purchases on the iOS Billing screen if an existing App Store entitlement is missing.
See the Refund Policy for provider-specific refund routes.
Privacy and security
Privacy and data-rights requests: privacy@lastcmd.com
Security disclosures: security@instancelabs.dev
You can also export your data or schedule account deletion from Privacy settings while signed in.
Company contact
Instance Labs LTD
66 Paul Street, London, EC2A 4NA, United Kingdom
Company No. 17053174 (registered in England & Wales)
Email: legal@instancelabs.dev